This website was designed to make known the services offered by Reflexo Sustentável Lda and commercial contacts.
The website www.retry.pt is managed by:
Company Name: Reflexo Sustentável Lda
Registered office: Rua Coteães de Cima, nº252, 4765-478 Guardizela, Guimarães
E-mail: firstname.lastname@example.org Cell phone number: 916459510
We care about your privacy and are committed to protecting your personal data. This privacy statement will inform you about how we use your personal data, your privacy rights and how the law protects you. Please read this privacy statement carefully before using our Services.
In this privacy statement:
Services refers to any products, services, content, features, technologies or functions and all related websites, applications and services offered to you by us.
Platform refers to the websites, mobile applications, mobile websites or any other online properties through which we offer our Services to you.
The main person responsible for processing your data for the purposes of our services is Reflexo Sustentável Lda , a limited liability company based in Guardizela, Guimarães.
The person responsible for processing data is Reflexo Sustentável., with NIF 516356739, headquartered at Rua Coteães de Cima, Nº252 4765-478 Guardizela, Guimarães.
2.1.1 Data provided by direct interaction
Registration and other account information
When you register to use our Services, we may collect the following information:
Depending on the choices you make when logging into our Services or during the process of using our Services, you may choose to additionally provide the following personal data:
Communication through the chat feature on our Platform
When you use our chat feature to communicate with other users, we collect information that you choose to provide to other users through this feature.
Telephone conversations with our Customer Support team
When you contact us by phone or choose to be contacted by phone by one of our Customer Service representatives, we occasionally record the conversation, subject to your express consent, for the purpose of improving our customer interaction practice.
Recordings in video or audio format for specific customer interaction studies
When you expressly agree to participate in interaction studies organized by Reflexo Sustentável Lda with customers, we will record your interaction with our team. For each customer study organized by Reflexo Sustentável Lda, we will provide the necessary information about how we process your personal data and why we are doing so.
2.1.2 Data we collect automatically when you use our Services
When you interact with our Platform or use our Services, we automatically collect the following information about you:
Customer and Registration Data
Cookies and Similar Technologies
2.1.3 Third Party Data or Publicly Available Sources.
We receive personal data about you from various third parties [and publicly available sources] as described below:
Services usage data on the Platform related to the Services or transactions. (Example: data directly related to advertisements published on the Platform to prevent fraud situations and report such cases to the respective entities).
Our Services are not intended for anyone under the age of 16 and we do not knowingly collect data from anyone under the age of 16. If we become aware that a minor under 16 has given us his data, we will immediately delete such data.
We only use your personal data when permitted by law. Most of the time, we will use your personal data in the following circumstances:
In certain circumstances we may also process your personal data based on your consent. If we do, we will inform you of the reason and category of personal data to be processed at the time we request your consent.
We set out below a description of how we use your personal data and what legal bases we rely on to do so. We also identify what our legitimate interests are, where necessary.
4.1. For the purposes of providing access and providing the Services through our Platform
We process the information described above for the proper performance of the contract concluded with you and on the basis of our legitimate interest in carrying out marketing activities to offer you Services that may be of interest to you.
4.2. To improve your experience on the Platform
We process the information described above based on our legitimate interest in improving your experience on our Platform and to ensure proper performance of the contract we enter into with you.
4.3 To provide you with a secure Platform
We process the information described above for the proper performance of our contract with you, to improve our services and on the basis of our legitimate interests in terms of fraud prevention.
4.4 To provide you with top-notch customer support
We may change this privacy statement from time to time. We will post changes on this page and let you know of such changes by email or through our Platform. If you do not agree with these changes, you can close your account by accessing your account settings and accessing the delete account option.
Under certain circumstances, and under data protection laws, you have rights relating to your personal data.
If you wish to use any of the rights described below, please access our account/privacy settings or contact us via our Help Center :
Response Time: We try to respond to all legitimate requests within one month. Occasionally, it may take longer than a month if your order is particularly complex or if you have placed multiple orders. In that case, we will notify you and keep you informed.
Furthermore, you have the right to make a complaint at any time to the responsible data protection authority pursuant to section 14.
However, before filing a complaint with the data protection authority, we would appreciate the opportunity to deal with your concerns in the first instance, so we would appreciate it if you could use our CONTACT FORM.
We will communicate with you by email, SMS or notification through the application associated with our Services/Platform to confirm your registration.
You may receive marketing communications from us if:
We may need to share your personal data with the parties listed below for the purposes of Section 4 above.
Affiliated companies : We may share your data with other Collaborating companies of Reflexo Sustentável Lda, which are located inside or outside the EEA and which help us to provide commercial operations services, such as product improvement, customer support and detection mechanisms of fraud. Any sharing of personal data located outside the European Economic Area (“ EEA ”) will always be subject to safeguards, as described in section 9 , or to a data transfer agreement that clearly defines the obligations of the parties and ensures measures appropriate techniques and organization to protect your data.
Advertising and Analytics and Data Providers: In order to improve our Services, we will sometimes need to share your information with analytics providers who will help us analyze how people use our Platform/Service. For the most part, we share your information with these data providers in non-identifiable form to monitor and report on the effectiveness of the campaigns we run, aimed at our business partners, and for internal business analysis. This information usually includes a cookie ID, an IP address (abbreviated), the referring URL, as well as browser and device information.
Law enforcement authorities, regulators and others: We may disclose your personal data to law enforcement authorities, regulators, government or public entities and other third parties to comply with any legal or regulatory requirements.
We may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire or merge with other businesses. If there is any change to our business, the new owners may use your personal data as described in this privacy statement.
Publicly available information : Whenever you publish an item for sale using our Services, you may choose to make some of your personal information visible to other users of Reflexo Sustentável. This information may include your first name, last name, your email address, your location and your contact number. Please note that any information you provide to other users may be shared by them with third parties, so you should exercise discretion in this regard.
Whenever we transfer your personal data outside the EEA, we guarantee a similar degree of protection by ensuring that at least one of the following safeguards is implemented:
You may receive a copy of the relevant safeguards in place by contacting us via our Contact Form.
The data we collect about you will be stored and processed both inside and outside the EEA on secure servers in order to provide the best possible user experience. For example: for quick links to the website or mobile application.
We will only retain your personal data for as long as necessary to serve the purposes for which we collected it, including for the purposes of complying with any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized disclosure or use of your personal data, the reasons why we process your data and whether we are able to fulfill those reasons by other means, and applicable legal requirements.
If there is no activity on your account for more than 24 months, we reserve the right to delete your account, which means you will not be able to use it again. However, we will not delete your account when you have open transactions or are entitled to a refund or credit refund from us. Before your account is deleted, we will contact you to verify that you wish to continue using your account.
If you have questions regarding the retention period of your personal data, please contact us using our Contact Form.
All the information we receive about you is stored on secure servers, and we have implemented technical and organizational measures that are adequate and necessary to protect your personal data. Reflexo Sustentável Lda continually assesses the security of its network and the adequacy of its internal security information program which is designed to (a) help protect your data against accidental or unlawful loss, access or disclosure, (b) identify risks reasonable foreseeable measures for the security of the Reflexo Sustentável Lda network, and (c) minimize security risks, including through risk assessments and regular testing. Furthermore, we ensure that all payment data is encrypted using SSL technology.
Please note that, despite the measures we have implemented to protect your data, data transfer over the Internet or other open networks is never completely secure and there is a risk that your personal data may be accessed by unauthorized third parties.
For any additional information, or to exercise your rights, please check your account/privacy settings or contact our Privacy Office via our Contact Form or via the Help Center on our Platform. If you want to contact us to request information regarding the processing of your personal information, you can send us a letter to: Reflexo Sustentável Lda, Rua Coteães de Cima, nº252 4765-478 Guardizela, Guimarães.
Our Main Controlling Entity is:
For local matters relating to data protection to your local authority:
CNPD – National Commission for Data Protection, headquartered at Rua de São Bento, n.º 148 – 3rd
Telephone +351 213928400; Fax: +351 213976832